LIVRO Call Center Training and Ethics for Professionals (English Edition) PDF Rev. Dr. Kevin T. Coughlin Ph.D.



Call Center Training and Ethics for professionals is a book that all professionals working in the treatment industry should read. The priority of successful facilities is saving lives! The goal for detox units, residential treatment centers, PHPs, IOPs, halfway houses or sober living facilities is to fill their empty beds with quality clients that need their services. Ethics mandate that clients be matched with the facility that can best meet their needs. Many facilities struggle to maintain their census with the proper clients for their facility. Owners and managers spend thousands of dollars on marketing and advertising. The landscape and the laws of marketing treatment facilities and filling beds is changing. The thinking has changed, the terminology has changed, even the definition of addiction has changed. You work hard to get the proper clients into your programs.It’s amazing how little training many individuals working in Call Centers have had prior to actually working the phones in the Call Center. Professionals must be prepared before they can execute properly in any position, in any industry. When it comes to saving lives, and keeping a facility open by keeping the beds filled with the proper clients, you would think and hope that training would be paramount. The current landscape in the treatment industry demands that all professionals working in the industry know the importance of ethics in the workplace.Best-Selling Author, Rev. Dr. Kevin T. Coughlin Ph.D. developed the curriculum for Call Center and Ethics training by sharing the strategies, skill sets, tools, and techniques that worked for him and his staff, and other interventionists, Directors, Owners, Therapists, Counselors, and CEOs for over two decades. Rev. Dr. Kevin T. Coughlin Ph.D. has created a program to help professionals to fill beds with the clients that need them, always keeping ethics as a priority with each and every client and their family. Get Your Copy Today!Rev. Dr. Coughlin has already trained hundreds of addiction professionals on the fundamentals and techniques of Call Center and Ethics including counselors, therapists, recovery coaches, techs, CEOs, Owners, Interventionists, and entire teams at facilities. The results have always been the same; the owners, CEOs, and Directors have been amazed at what they didn’t know about operating a successful, ethical call center. This Amazing Book has already helped many individual professionals and facilities and ultimately has helped those who need treatment to find the correct facility, and to stay in treatment. Get your copy today and arm yourself with the knowledge and tools you will need to be successful!Visit Rev. Dr. Coughlin’s website at to sign up for his mailing list, information on new book releases, and live events.